Shipping Policy

At Viczora.store, we work to make sure your order reaches you safely and as quickly as possible. Please review the information below before placing your order.

1. Order Processing

Orders are normally processed within 1–3 business days after payment is successfully received.

Orders are not processed or shipped on weekends or public holidays.

During busy periods, sales, or holidays, processing may take a little longer.

2. Shipping Times

Estimated delivery times are:

• Standard Shipping: approximately 7–20 business days

• Delivery times may vary depending on your location, shipping carrier, customs, and other circumstances outside our control.

Please note that delivery estimates are not guaranteed delivery dates.

3. Shipping Costs

Shipping costs are calculated and displayed at checkout based on your order and delivery destination.

From time to time, Viczora.store may offer free shipping promotions. Any applicable free-shipping offer will be clearly displayed on our website.

4. Order Tracking

Once your order has been shipped, you may receive a shipping confirmation email containing tracking information.

Tracking information may take several days to become active after the order has been shipped.

If your tracking information has not updated for several days, please contact us and we will do our best to assist you.

5. Customs, Duties & Taxes

International orders may be subject to customs duties, import taxes, or other fees imposed by the destination country.

Any customs duties, taxes, or additional fees that may apply are the responsibility of the customer unless otherwise stated at checkout.

Viczora.store does not control customs processing times or fees.

6. Incorrect or Incomplete Address

Please make sure your shipping address is correct and complete before placing your order.

If an order has not yet been shipped and you notice an incorrect address, contact us as soon as possible.

Once an order has been shipped, we may not be able to change the delivery address.

Viczora.store is not responsible for orders delivered to an incorrect address provided by the customer.

7. Delayed or Lost Packages

Occasionally, packages may be delayed because of:

• Customs processing

• Shipping carrier delays

• Weather conditions

• Public holidays

• Incorrect address information

• High shipping volumes

• Other circumstances beyond our control

If your package appears to be lost or has not arrived after the estimated delivery period, please contact us so we can investigate the situation with the shipping carrier.

8. Damaged Packages

If your package arrives damaged, please contact us as soon as possible and provide photographs of the package and the damaged item.

We will review the situation and work with you to find an appropriate solution.

9. Multiple Products in One Order

If you purchase multiple products, your items may occasionally arrive in separate packages.

This can happen when products are shipped from different fulfillment locations or suppliers.

You will not necessarily receive all items in your order at the same time.

10. Contact Us

If you have questions about your order or shipping, please contact us through our Contact Us page.

When contacting us about an order, please include your order number so we can assist you more efficiently.

Viczora.store

Thank you for shopping with us!